Four complaints, one answer
Deposits, card-on-file, approval and cancellation handling existed in most software, but only studio-wide. Owners wanted to mix them: the deposit from the service, the card requirement from the studio. Palm resolves field by field, most specific wins, null means inherit.
Per studio
The default everything inherits from.
Per service
Couples take a deposit; a consult doesn't.
Per client
A long-standing regular skips the deposit; someone with two no-shows prepays in full.
Say it to Palm
I need 48 hours notice to cancel.
Charge half if they cancel inside 24 hours.
Studio massages take a $50 deposit. Mobile pays in full.
Set. Want to see what it would have done to your last two months?Palm
Hand-written, on purpose
Money is where getting it wrong is discovered by a client at the till rather than seen and undone on a screen. So the policy fields are typed and closed, and Palm reads back every one before it's saved.
Provenance
Every resolved value carries where it came from.
Inherits from today
Nothing changes for anyone until you write an override.