Home/Clients & notes/Client lists & segments
"Everyone who hasn't been in for two months"

Ask for the list. Then text it.

No tags to maintain, no spreadsheet on the side. Say who you mean and Palm builds the list from what it already knows: services, spend, last visit, membership, anything you track.

Say it to Palm
Show me everyone who hasn't been in for two months.
Show me my deep tissue regulars who've never booked a couples massage.
Show me clients who've spent over $500.
Set. Want to see what it would have done to your last two months?Palm
What it does

Client lists & segments, in detail.

Say the list

"Show me my deep tissue regulars who've never booked a couples massage."

Saved and live

The list updates itself as clients come and go.

Text or email it

From the same screen. "Text them a 10% offer."

No tags to maintain

Filters over what Palm already knows: services, spend, last visit, membership, your custom fields.

Your own screens

Ask for a list and it becomes a page in your Palm, with the columns you asked for.

No spreadsheet on the side

Owners keep spreadsheets because their software has no tags, or has tags they'd have to maintain by hand. Palm builds the list from facts it already has.

By behaviour

Last visit, visit count, services booked, no-shows.

By money

Spend, outstanding packages, memberships.

By your fields

Anything you added to the record.

Say it to Palm
Show me everyone who hasn't been in for two months.
Show me my deep tissue regulars who've never booked a couples massage.
Show me clients who've spent over $500.
Set. Want to see what it would have done to your last two months?Palm
Say it to Palm
Show me everyone who hasn't been in for two months.
Show me my deep tissue regulars who've never booked a couples massage.
Show me clients who've spent over $500.
Set. Want to see what it would have done to your last two months?Palm

The same filters everywhere

A list, a campaign, and an automation share the audience. Describe it once.

Campaign

"Email my members about Saturday hours."

Automation

"If someone hasn't rebooked in six weeks, text them."

"No client tags. Frequently requested."
r/MassageTherapists
Questions

About client lists & segments

Can I export a list?

Yes, CSV, any time.

Can I tag clients by hand too?

Yes. A tag is just a field.

Do lists respect opt-outs?

Always. Someone who opted out of texts isn't texted, whatever the list says.

More in clients & notes

Say it once. It books that way.

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