Home/Scheduling/Waitlist auto-fill
A cancellation fills itself

A cancellation goes to the waitlist. In your order.

When a slot opens, Palm offers it to the people waiting for that day and service, a few at a time, first to reply wins. Then it writes down who was asked and why.

Waitlist auto-fill in Palm
What it does

Waitlist auto-fill, in detail.

Automatic on cancellation

The moment a slot opens, Palm offers it to the people waiting for that day and service.

A few at a time

Offers go to the front of the line, not a blast to everyone. First to reply wins; the rest are told.

Same text rails

Rides the same delivery as reminders, so it honours your sending switch and your voice.

Written down

Who was asked, in what order, who said yes. In the activity log.

Client-added or staff-added

Clients join from the booking page; you add them from the calendar or by asking.

What happens at 10:14

Maria cancels Thursday 3:00. Palm looks at who wanted Thursday afternoons with Marco, texts the first, waits, texts the next.

Offered

"A 3:00 with Marco just opened Thursday. Want it?"

Claimed

First yes books it; the slot is gone for everyone else, and they're told so.

Cascaded

If Kim moves from next Tuesday to Thursday, next Tuesday is open again. Palm asks whether to offer it.

Say it to Palm
When someone cancels, offer it to the waitlist.
Put Kim on the list for any Thursday afternoon with Marco.
Set. Want to see what it would have done to your last two months?Palm

What it doesn't do yet

Priorities. Today the list is in order of who asked first. "Members first" is the next thing to build, and it's a sentence, not a setting.

Owner-set order

Members, then regulars, then everyone else. On the build list.

Service match first

Someone waiting for exactly a 90-minute deep tissue before someone waiting for anything. On the build list.

"Maintain a cancellation list, a wait list."
Solo studio owner · interview
What it doesn't do yet. "Members first" and other owner-set priorities are on the build list.
Questions

About waitlist auto-fill

How many people get the offer at once?

A handful, in order. Never everyone.

Can a client join the waitlist themselves?

Yes, from the booking page when their time isn't available.

What if nobody replies?

The slot stays open on the booking page like any other, and the log says who was asked.

Can I put members first?

Not yet. It's on the build list; say it and it's logged.

More in scheduling

Say it once. It books that way.

Finally, a scheduler that runs your calendar the way you would.

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